Egg complaints come to the boil

Credit card company Egg, owned by Citibank, is being asked to apologise to one thousands of clients whose recognition card game have got been cancelled.

Labour military policeman Nigel Griffiths, a former consumer personal business minister, is meeting Ian Keer, the head executive director of Egg.

The depository financial institution wrote to 161,000 card holders earlier this month, telling them they were a mediocre recognition risk.

Mr Keer will be accused of dumping the clients because they paid their debts in full and so were not profitable.

"Egg have got a batch of explaining to do," said Mister Griffiths.

"If you desire to acquire quit of clients who are not bad recognition hazards but who you just don't do money out of, then you should do a complaint for your card," he said.

Outrage

When the Egg letters first went out, they provoked a flood of ailments from people annoyed that they had been described as a bad risk, when in fact, they said, they paid off their card game every month.

They made a mistake, we necessitate an apology, and compensation for wasted recognition federal agency checks

Nigel Griffiths MP

"One missive I received was from person in the City who said last twelvemonth he made £1m, he have £100,000 worth of shares in Citibank grouping that have Egg, and he's absolutely indignant that he should be told he is any kind of recognition risk," said Mister Griffiths.

Despite the downpour of bad publicity, Egg have denied that it have acted in a oblique manner to acquire quit of some clients from whom it was not making any money.

The Office of Carnival Trading (OFT) have already been asked by Mister Griffiths to look into the complaints, because it publishes consumer recognition licenses to recognition card companies.

"Egg's occupation now is to turn out they have got an honorable purpose in this," he said.

"They made a mistake, we necessitate an apology and compensation for wasted recognition federal agency checks," he added.