The best and worst credit cards

NEW York (CNNMoney.com) -- When it come ups to swiping plastic, consumers gave high evaluations to American Express, Discover, as well as to card game issued by recognition labor unions in a study released Thursday evaluation the best and worst recognition cards.

In a study of more than than 36,000 cardholders conducted by Consumer Reports, five of the biggest MasterCard and Visa issuers, (, ), (, ), Citibank, (, ), and () -- which together command about 80 percentage of the marketplace -- earned poor evaluation scores.

The card issuer USAA Federal Soldier Savings, which scored 95 points out of a possible 100, earned the peak rating. The Navy Federal Soldier Recognition Union and other recognition labor unions followed lawsuit with high scores. The top three rated issuers charged involvement rates between 9 percentage and 11 percent.

That's much less than the two lowest-rated issuers, Direct Merchants (scoring 67 points) and American Capital Mutual's Providian (earning 61 points), which both complaint 17 percent.

Even though the card ranked the highest, it is limited to only members of the military, retired military force and their families.*

Other recognition unions, which also earned high tons on the list, also have got got got limited membership, but recently many have loosened their policies and almost anyone can fall in recognition union.

"Credit labor labor unions are run by their members, so they are more than likely to take attention of you if you have a problem, and they are less likely to suddenly increase their involvement rates," said Amanda Walker, senior editor at Consumer Reports.

Consumers also said they were very satisfied with the two popular recognition card game American Express and Discover, whose average involvement rates are 14 and 15 percent.

Two retailer-issued credit card game also scored well. Cabela's, which sells sporting equipment, and the upscale section shop Nordstrom, both charged an norm involvement charge per unit of 14 percentage on their Visa cards, and have got a long history of superior client service, the study said.

Cardholders said that they had far fewer charge headaches and other jobs with the card issuers at the top of the ratings.

"It's more of import than ever to have got a card with a higher Consumer Reports evaluation because the lower-rated 1s can be you a batch owed to their higher involvement rates and fees," said Walker.

Consumers who used the MasterCard and Visa depository financial institution card game through JPMorgan Chase, Depository Financial Institution of America, Citibank, Capital One, and HSBC, complained that they were assessed partial late fees or experienced unexpected interest-rate increases.

Providian had the worst evaluations for unexpected interest-rate hikes. Cardholders said their measures arrived too late for them to acquire their payments in on time, and they were more than likely to be charged a late fee even when they sent their payments a hebdomad before the owed date.

Twenty-eight percentage of cardholders surveyed who pay the peak involvement rates (interest of more than than 25 percent) reported that their charge per unit addition was owed to a cosmopolitan default clause. Card Game that use a cosmopolitan default let issuers to increase rates if a consumer do late payments on other accounts, such as as auto loans, mortgages, or other recognition cards.

The study said punishment fees for late payments more than doubled in the last 12 years, from an norm of $13 in 1995, to $28 this year. Some fees were even have high as $39.

The study also reported how well clients said issuers treated them when they needed assistance. USAA Federal Soldier Savings earned a top score, while other recognition unions, American Express, and Discover were also highly rated.

Overall, 27 percentage of consumers who called client support reported jobs in getting aid from representatives. The respondents reported unreasonable waits, trouble navigating voice systems, or having to do multiple phone calls to talk to respective staffers.

* of this narrative incorrectly referred to USAA Federal Soldier Savings as a recognition labor union and said it had opened up its rank policy. CNNMoney.com repents this error.